Care home in Diss, Norfolk

De Lucy House care home in Diss is an exceptionally good care home with that provides the best residential and dementia care.  The home is rated “Good” overall with an “Outstanding” in Responsive which is the highest possible rating a home can receive at its first inspection.De Lucy House is admitting new residents

De Lucy House Care Home is admitting new residents into our lovely homely community, we are doing so in a very sensible, safe and equitable way putting the safety of our existing residents, the new residents and the wider home community at the forefront of all we do.  As you would expect from one of the UK’s most respected Care Charities we have some very clear protocols and guidance surrounding the admittance process, which you can find out all about by reading our admissions policy

Well cared for and happy residents

It is a real joy to see the residents and the staff interacting, they are so obviously well cared for and happy with the support they receive.  De Lucy House is a fantastically empowering environment where our residents truly thrive.  We know that our residents still want to be happy and independent and still want to make their own decisions about how they lead their lives.

We believe that when people get older and more frail or when are living with dementia they still have the right to maintain control of their life choices.  That is why we work so hard to support our residents to stay independent, carry on making decisions and live their lives how they want to live them.  We realise that living at De Lucy House is not quite the same as living in your own family home.  But, if you are at the stage where you now need care you should pop in and meet us and see for yourself what makes De Lucy House so different.

Loving and caring team

Our Home Manager, Lauren, is an excellent home manager who impresses everybody that meets her with her passion and dedication to her residents.  She believes that her residents are the most important thing in the world and she has built a loving and caring team that see things exactly the same way.

The team at De Lucy House believe that their residents are central to everything and are involved in all of the home’s key decisions.  That is why they are involved in every planning meeting and decision making group we have in the home.   We also recognise how important the resident’s families and friends are so we make sure they are also fully involved.

Our residents’ friends and families spend lots of time at De Lucy House, not because they need to, but the exact opposite, it is because they want to.  Because, in many cases, for the first time in a long time they are sons and daughters or husbands and wives again not carers or nurses.  Regaining their relationships is a real sense of comfort to many of our families and the residents.

Lauren is an inspirational Home Manager who infects everybody around her with her vision of what good care looks like and how independent her residents should remain.  She has been here since De Lucy House first opened and has personally selected and trained the whole team in how to deliver exceptional care.  We know that De Lucy House is our resident’s home and we, as staff, are just guests in it.

What Residents and their families say about De Lucy House

De Lucy House is a calm and relaxing care home which you will notice and be reminded of every time you walk through the door.  Visitors, whoever they are, say the same thing – the home is welcoming and the residents are so obviously happy and well cared for.  Our residents’ loved ones like visiting but are also, and just as importantly, more than happy to leave at the end of a visit knowing the care we provide is second to none.

Well appointed home

De Lucy House is a beautiful purpose built home that has unrivalled facilities, but, it combines this with a homely feel that relaxes all of our residents.  Every bedroom is larger than you would expect, is beautifully furnished and has an en-suite wet room.  We also have a wide variety of communal space including large and accessible gardens, a hair and beauty salon, cinema, pub, sensory room, activities lounges and a number of quiet lounges.  This provides plenty of freedom to decide where you want to spend your day depending on your mood.

The home provides both residential and dementia care in separate and self-contained areas of the building with their own lounges, dining rooms, assisted bathrooms and en-suite bedrooms.  This allows residents at different stages of their journey and with different care needs to be supported under the same roof but receive specialist care with people like themselves.

Top rated care home in the South East

De Lucy House has been rated “Good” overall by the Care Quality Commission and “Outstanding” in the category of “Responsive”  This is the highest possible rating the CQC will give during a first inspection putting the home in a very small and select group.  It has also been rated as one of the Top 20 Homes in the East of England by

De Lucy House care home in Diss is managed by Greensleeves Care, one of the best and most respected care charities in the country.  If you are looking for great residential and truly specialist dementia care in the Diss area, we highly recommended that you arrange a visit to De Lucy House and find out just how good older persons care really can be.

To find out more about De Lucy House and to book a visit, please call Nicki on 01379 773200.