New admission enquiries: 01379 773200

Existing residents/recruitment: 01379 671333

Exceptional, positive and compassionate Care in Diss

Viera Gray House careDe Lucy House is one of the most highly regarded Residential and Dementia Care Homes in the East of England and widely considered to be the very best in the local community.  The home has an exceptional reputation with all local healthcare professionals.   Those people that know care homes best, GPs, District Nurses and other professionals are unanimous in their positive feedback about the home and recommend us widely.

We are also a well respected charity that have a “Home for Life Promise”, which means we never ask anybody to leave if they run out of money.  Call us and ask for more details about this promise.

cqc_stamp-good-squareThe Care Quality Commission rates De Lucy House as “Good” in all areas, except Responsive where it is rated “Outstanding”  This means that the Social Care Regulator also believes that De Lucy House is an exceptional home and has complete confidence in the outcomes the residents experience. Read the report by the Care Quality Commission, and see for yourself what is so special about your local Care Home.

Impartial Advice and Guidance

Our exceptional and caring team are on hand to help you understand if De Lucy House is the right place for you and your loved one.  If not, for whatever reason, we are happy to help you with your on-ward care journey.  Just hit the button to the right or call on 01379 773200.

Choosing a Care Home is a difficult job and one that needs a good understanding of all of your options, what financial support is out there and even if you need a Care Home at all.  Because we are a charity we consider it our duty to help people with these challenges.

Award-winning Residential Care

Top 20 Care Home Award 2019De Lucy House has also won a highly coveted award and was named as one of the Top 20 Care Homes in the whole of East of England, not just once but a number of times including in 2019.  To find out more about this visit the Top 20 award page.  The award is based on the feedback from the residents and families of almost 1,500 homes across the entire East of England Region.  We are very proud of this award especially because it comes directly from our residents and families who know the home best.

Proud to be a “home from home” not a hotel

De Lucy House is proud that our beautiful Care Home is a homely place for our residents to live a happy and meaningful life.  Our residents feel comfortable here knowing their home is comfortable and homely not an over the top hotel where they cannot relax.  This does not mean De Lucy is not a beautiful home, it certainly is.  As with all brand new care homes it features comfortable spacious rooms, en-suite wet rooms, accessible and stunning grounds and lots of communal space.  But, it is also designed in a style that our residents love and can feel comfortable in.

Nicki would love to talk to you about De Lucy House and the benefits of living here, she could also explain all of the financial support and grants that you may be entitled to.  Hit the button to the right or call her on 01379 773200

Looking around our home from the comfort of yours

We understand how big a decision moving into a Residential Care Home is, so we have made sure we can give you as much information as possible.  We are the only care home company in the country that can provide a full virtual show round hosted by our knowledgeable team that can answer your questions as you look round.  Why not make contact and arrange a virtual visit with Nicki or have a quick peak below first and then call her and ask all your questions.

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De Lucy House is admitting new residents

De Lucy House is admitting new residents into our lovely homely community, we are doing so in a very sensible, safe and equitable way putting the safety of our existing residents, the new residents and the wider home community at the forefront of all we do.  As you would expect from one of the UK’s most respected Care Charities we have some very clear protocols and guidance surrounding the admittance process, which you can find out all about by reading our admissions policy.

If you would like to know more about our admissions policy or want to talk to Nicki about finding out more about De Lucy House why not email her at or call her on 01379 773200.

Well cared for and happy residents

De Lucy HouseIt is a real joy to see the residents and the staff interacting, they are so obviously well cared for and happy with the support they receive.  De Lucy House is a fantastically empowering environment where our residents truly thrive.  We know that our residents still want to be happy and independent and still want to make their own decisions about how they lead their lives.

We believe that when people get older and more frail or when are living with dementia they still have the right to maintain control of their life choices.  That is why we work so hard to support our residents to stay independent, carry on making decisions and live their lives how they want to live them.  We realise that living at De Lucy House is not quite the same as living in your own family home.  But, if you are at the stage where you now need care you should pop in and meet us and see for yourself what makes De Lucy House so different.

Home for life

All of the funds the charity receives either through care fees or donations is spent directly on the residents’ care or in improving the quality of the homes in which they live. We are incredibly proud to operate a “home for life policy”. Unlike many of the other homes in the area we would not ask somebody to leave if they ran out of money after living with us for some time.

Loving and caring team

Lauren Tubby, Home Manager at De Lucy HouseOur Home Manager, Lauren, is an excellent home manager who impresses everybody that meets her with her passion and dedication to her residents.  She believes that her residents are the most important thing in the world and she has built a loving and caring team that see things exactly the same way.

The team at De Lucy House believe that their residents are central to everything and are involved in all of the home’s key decisions.  That is why they are involved in every planning meeting and decision making group we have in the home.  We also recognise how important the resident’s families and friends are so we make sure they are also fully involved.

Our residents’ friends and families spend lots of time at De Lucy House, not because they need to, but the exact opposite, it is because they want to.  Because, in many cases, for the first time in a long time they are sons and daughters or husbands and wives again not carers or nurses.  Regaining their relationships is a real sense of comfort to many of our families and the residents.

Lauren is an inspirational Home Manager who infects everybody around her with her vision of what good care looks like and how independent her residents should remain.  She has been here since De Lucy House first opened and has personally selected and trained the whole team in how to deliver exceptional care.  We know that De Lucy House is our resident’s home and we, as staff, are just guests in it.

What Residents and their families say about De Lucy House

De Lucy House is a calm and relaxing care home which you will notice and be reminded of every time you walk through the door.  Visitors, whoever they are, say the same thing – the home is welcoming and the residents are so obviously happy and well cared for.  Our residents’ loved ones like visiting but are also, and just as importantly, more than happy to leave at the end of a visit knowing the care we provide is second to none.

Well appointed home

De Lucy HouseDe Lucy House is a beautiful purpose built home that has unrivalled facilities, but, it combines this with a homely feel that relaxes all of our residents.  Every bedroom is larger than you would expect, is beautifully furnished and has an en-suite wet room.  We also have a wide variety of communal space including large and accessible gardens, a hair and beauty salon, cinema, pub, sensory room, activities lounges and a number of quiet lounges.  This provides plenty of freedom to decide where you want to spend your day depending on your mood.

The home provides both residential and dementia care in separate and self-contained areas of the building with their own lounges, dining rooms, assisted bathrooms and en-suite bedrooms.  This allows residents at different stages of their journey and with different care needs to be supported under the same roof but receive specialist care with people like themselves.

De Lucy House care home in Diss is managed by Greensleeves Care, one of the best and most respected care charities in the country.  If you are looking for great residential and truly specialist dementia care in the Diss area, we highly recommended that you arrange a visit to De Lucy House and find out just how good older persons care really can be.

To find out more about De Lucy House and to book a visit, please call Nicki on 01379 773200.