Torkington House

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Torkington House

Creswick Road, Acton, London W3 9HF


Welcome to Torkington House, a lovely Greensleeves Care home, set in a desirable location in the Borough of Ealing, south west London. We specialise in providing exceptional residential and dementia care in a high quality setting that is homely throughout.

We are proud to be an Eden Alternative accredited home.

We encourage anyone thinking about care for themselves or a relative to contact us and arrange a visit. We will spend time with you to ensure that we fully understand your needs and will be happy to answer any questions you may have.

Location and home
Torkington House is an elegant Edwardian home, accessible to public transport and shops.

Recently redeveloped, Torkington House combines the charm of a period home with up-to-date and modern facilities. The surroundings are high quality and comfortable, the gardens are well-maintained and communal areas are bright and attractive. At the same time, a uniquely friendly feel is prevalent throughout.

There are a total of 32 rooms, of which the vast majority have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.

The home benefits from two communal lounges, a summer house and a hairdressing room.
Care and services
We offer
• Residential Care
• Dementia Care
• Respite Care
• Day Care

Our first priority at Torkington House is always the care and wellbeing of our residents. We ensure that they feel safe and comfortable at all times. Our staff are highly trained to deliver individualised care for those with general care needs as well as those living with dementia.

Activities
Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay active and as independent as possible. We have a dedicated activities coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all.

There are also frequent trips out to local attractions and shops.

Menu
Our chef provides three delicious freshly cooked meals every day. There is always a choice given and extra snacks are available throughout the day.

The chef will discuss with new residents any allergies or special dietary requirements they may have. Families are encouraged to come and have meals with their family members should they wish to. Drinks stations are positioned around the home to encourage hydration.
What families say
“From the moment my aunt went to the care home I have been extremely pleased. It is very clean, well run and with lots going on. The staff from the manager down are all very warm and friendly and very professional.”
Niece of Resident - November 2015

“My mother lived for the last three years of her life, and those years were happy and safe. Torkington transformed her situation as she was not eating properly and was rather isolated in sheltered accommodation. We were very lucky to find this care home as it has such a good, caring environment. Many staff had been working there for many years. The Manager is the key to the success of the home as she is such a warm personality and residents' faces light up in conversation with her. At the same time she ensures that all aspects of the home are efficiently run. Catering is excellent and innovative at times. Friends and relatives are welcome to visit at any time and join in meals if they like. There are regular activities run by the Activities Coordinator, who again is excellent in this role. The Senior Carer keeps a close eye on all the residents’ medical needs. It’s such a great team and all staff meet the high standards.
Before and after my mother died, everyone at Torkington was most caring and considerate and helped me and my family come to terms with our loss. Indeed, it was clearly their loss as well. I cannot recommend the home highly enough, it is just about the right size for a home that can treat everyone as individuals and maintain their dignity and autonomy as much as possible.”
Son of Resident – November 2015

“Wonderful care. The staff, under the superb leadership of the manager, show the utmost warmth, humour and patience so I feel totally at ease with my mother's care. She has now, at 101, been living there for 3 years.”
Daughter of Resident - 27 November 2014

“My mother has been a resident at Torkington House for approximately seven years. Overall I have been impressed by treatment and care of my mother. The home is run by an excellent and caring manager with a core team of staff who are responsive to the needs of residents and their families. What impresses me most is the 'non institutional' feel of Torkington. My mother speaks highly of her care and experience of being a resident.”
Daughter of Resident - November 2014
Team
Margaret Siriwardena — Home ManagerMargaret-Torkington

Message from the manager:


My name is Margaret Siriwardena and I am the Home Manager at Torkington House.

I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity and respect, and where culturally sensitive care is provided to residents, family and friends.

I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do, providing homely environment for our residents.

News at Torkington House

Torkington House achieves Eden Accreditation

30/12/2015

Greensleeves Homes Trust is delighted to announce that Torkington House successfully completed the validation for a place on the Eden UK register of care homes. Torkington House becomes the Trust’s 10th care home to achieve Eden accreditation.

The Eden framework is an integral part of the approach to person-centred care witnessed in all of Greensleeves care homes. The Eden principles provide a framework to transform traditional approaches to care into the creation of communities where life is worth living and where older people can thrive.

The Eden Alternative demonstrates how true companionship, the opportunity to give meaningful care to older people, and the variety and spontaneity that mark an enlivened environment can succeed where pills and therapies fail. It is an antidote to loneliness, helplessness and boredom by replacing them with companionship, giving & receiving care and spontaneity & variety.

The effectiveness of the Eden philosophy was evidenced by the stories of several residents who came into Torkington House with depression or anxiety and how their lives have been positively changed. One resident who was denied to enjoy freedom in a previous care home is now able to continue his activities in the community and going to his bridge club, regaining his independence.

Other benefits of implementing the Eden principles included reduction in medication for residents, who became to enjoy much healthier and happier lives. The residents took part in a range of planned and spontaneous activities inside the home such as baking or gardening and on trips out in the community. A group of residents recently took part in a trip to Bletchley Park Museum, which was both enjoyable and educational.

Torkington House teamed up with Ladder to the Moon activity programme in order to provide the residents with creative and fund ways to live as full a life as possible. Each month, the home receives a box containing tools and instructions to create fund activities which involve residents and staff.

The staff at the home encourages residents to take part in setting up of the dining room to give the residents a sense of purpose. Two of the residents, Elizabeth and Jane, find it particularly enjoyable to fold napkins and place them around tables at lunchtime. During summer the residents at Torkington House take great pleasure in collecting the vegetables from the garden for the lunchtime meals prepared by the care home Chef. May of the residents water the plants indoors, while others look after the planters in the garden, asking staff to fill the jugs full so they can water the plants in the morning.

There is a sense of companionship being formed at Torkington House. The residents are often seen helping each other without staff involvement. Larry will come to the dining room and check that Jerry has his special cushion on his chair. When Mary calls out in the lounge, Larry is happy to push Mary in her wheelchair to the dining room. Margarita takes care of anyone sitting at her table by making sure they eat well and report to staff if she feels that one of the residents hasn’t got good appetite.

An example of one of the residents, Mary who is 101, proves that Eden principles help to lead healthier and happier lives. Before Mary arrived at Torkington House she was taking a high dose of medication. After living for a while at Torkington House, she made a decision of flushing all the medication down the toilet. Now Mary only uses a very small amount of tablets and she looks great. She is frequently seen walking around helping everyone, always ready to have a great laugh. She is admired by everyone in the home and is a great inspiration to everyone at Torkington House.