Torkington House

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Torkington House

Creswick Road, Acton, London W3 9HF

Welcome to Torkington House, a lovely Greensleeves Care home, set in a desirable location in the Borough of Ealing, south west London. We specialise in providing exceptional residential and dementia care in a high quality setting that is homely throughout.

We are proud to be an Eden Alternative accredited home.

We encourage anyone thinking about care for themselves or a relative to contact us and arrange a visit. We will spend time with you to ensure that we fully understand your needs and will be happy to answer any questions you may have.

Location and home
Torkington House is an elegant Edwardian home, accessible to public transport and shops.

Recently redeveloped, Torkington House combines the charm of a period home with up-to-date and modern facilities. The surroundings are high quality and comfortable, the gardens are well-maintained and communal areas are bright and attractive. At the same time, a uniquely friendly feel is prevalent throughout.

There are a total of 32 rooms, of which the vast majority have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.

The home benefits from two communal lounges, a summer house and a hairdressing room.
Care and services
We offer
• Residential Care
• Dementia Care
• Respite Care
• Day Care

Our first priority at Torkington House is always the care and wellbeing of our residents. We ensure that they feel safe and comfortable at all times. Our staff are highly trained to deliver individualised care for those with general care needs as well as those living with dementia.

Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay active and as independent as possible. We have a dedicated activities coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all.

There are also frequent trips out to local attractions and shops.

Our chef provides three delicious freshly cooked meals every day. There is always a choice given and extra snacks are available throughout the day.

The chef will discuss with new residents any allergies or special dietary requirements they may have. Families are encouraged to come and have meals with their family members should they wish to. Drinks stations are positioned around the home to encourage hydration.

very-good-ratingTorkington House was awarded a Food Hygiene Rating of 5 (Very Good) by London Borough of Ealing on 14 December 2015.
What families say
“From the moment my aunt went to the care home I have been extremely pleased. It is very clean, well run and with lots going on. The staff from the manager down are all very warm and friendly and very professional.”
Niece of Resident - November 2015

“My mother lived for the last three years of her life, and those years were happy and safe. Torkington transformed her situation as she was not eating properly and was rather isolated in sheltered accommodation. We were very lucky to find this care home as it has such a good, caring environment. Many staff had been working there for many years. The Manager is the key to the success of the home as she is such a warm personality and residents' faces light up in conversation with her. At the same time she ensures that all aspects of the home are efficiently run. Catering is excellent and innovative at times. Friends and relatives are welcome to visit at any time and join in meals if they like. There are regular activities run by the Activities Coordinator, who again is excellent in this role. The Senior Carer keeps a close eye on all the residents’ medical needs. It’s such a great team and all staff meet the high standards.
Before and after my mother died, everyone at Torkington was most caring and considerate and helped me and my family come to terms with our loss. Indeed, it was clearly their loss as well. I cannot recommend the home highly enough, it is just about the right size for a home that can treat everyone as individuals and maintain their dignity and autonomy as much as possible.”
Son of Resident – November 2015

“Wonderful care. The staff, under the superb leadership of the manager, show the utmost warmth, humour and patience so I feel totally at ease with my mother's care. She has now, at 101, been living there for 3 years.”
Daughter of Resident - 27 November 2014

“My mother has been a resident at Torkington House for approximately seven years. Overall I have been impressed by treatment and care of my mother. The home is run by an excellent and caring manager with a core team of staff who are responsive to the needs of residents and their families. What impresses me most is the 'non institutional' feel of Torkington. My mother speaks highly of her care and experience of being a resident.”
Daughter of Resident - November 2014
Margaret Siriwardena — Home Manager

Message from the manager:
My name is Margaret Siriwardena and I am the Home Manager at Torkington House.

I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity and respect, and where culturally sensitive care is provided to residents, family and friends.

I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do, providing homely environment for our residents.

News at Torkington House

Home comforts at Torkington House

September is World Alzheimer’s Month – an international campaign to raise awareness about Alzheimer’s and challenge stigma associated with the condition. Alzheimer’s disease is the most common cause of dementia which affects memory, thinking, problem solving and language.

Greensleeves Care, a national care charity, has responded to this challenge by introducing a dementia service at all its care homes including Torkington House in Acton, west London. As part of its dementia service, the charity has changed the way it recruits and trains its staff and has created a dementia friendly culture within all its care homes. The care provided to residents is based on the principles of ‘personhood’ by Dr Tom Kitwood. He identified that all human beings have the need for comfort, attachment, inclusion, occupation and identity. These needs are even more significant for those living with Alzheimer’s and other types of dementia.

Torkington House is designed with the residents in mind, making the home bright, spacious and homely. Hand rails encourage independence among the residents. The garden is dementia friendly, with seating areas and raised beds enabling residents with dementia to enjoy gardening if they chose to. It is also wheelchair accessible. A summer house and water feature add beauty to the garden. The home is equipped with good lighting which helps residents take part in daily activities of their choice. Residents often bring in personal item (i.e. linen, rug, picture frames, throw, and cushion) that makes their bedroom more homely. They are also encouraged to choose when and where they would like to have their meals. Picture cards are used alongside the weekly menu to help residents to be able to decide what they would like to eat. Snacks and drinks are available 24 hours and supplement a balanced diet.