Torkington House

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Torkington House

Creswick Road, Acton, London W3 9HF

Torkington House care home in Acton in west London

Torkington House care home in Acton in West London is one of the friendliest and happiest residential care homes in the whole of the London Borough of Ealing. It provides exceptional residential care and dementia care to the older people of Acton and Ealing as well as the neighbouring boroughs of Harrow, Hayes, Wimbledon and Richmond. The home is fully CQC (Care Quality Commission) compliant having achieved a “Good” rating in all categories in their most recent inspection.

Torkington House enjoys an excellent reputation for the compassion of its care team and the dignified and respectful way that they deliver care to the older people at the care home. This is among the reasons that so many GPs and District Nurses recommend this care home.

The team at Torkington House treat every resident as an individual and go to great lengths to learn as much about them as possible so that they can support and care for them in exactly the way that the residents would choose to be cared for. The staff at Torkington House are immensely proud to be an Eden Alternative accredited home, the only one in the whole of West London. Eden Alternative is an internationally recognised organisation that champions an exceptional quality of life for older people and meeting their exacting standards is external validation that Torkington House lives and breathes their values and ethos.

Torkington House has an excellent home cooked menu designed with the residents and reflecting the type of food they have always cooked themselves and still wish to eat. They are able to cater for every type of dietary need and preference with at least two choices for every meal. There is also an excellent activity programme designed to keep all of the residents active of body and mind which is essential to living a healthy positive life.

Torkington House is part of Greensleeves Care – one of the most highly respected and well regarded charities in the elderly care sector. The majority of the people who meet us want to find out more about what being supported by a care charity might mean for them so please read more about Greensleeves Care.

If you are looking for a care home that puts the residents first and does all it can to make this chapter of their lives special, fun and positive, then call Torkington House now and find out what makes it so special.

Location and home
Torkington House is an elegant Edwardian home, accessible to public transport and shops.

Recently redeveloped, Torkington House combines the charm of a period home with up-to-date and modern facilities. The surroundings are high quality and comfortable, the gardens are well-maintained and communal areas are bright and attractive. At the same time, a uniquely friendly feel is prevalent throughout.

There are a total of 32 rooms, of which the vast majority have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.

The home benefits from two communal lounges, a summer house and a hairdressing room.
Care and services
We offer
• Residential Care
• Dementia Care
• Respite Care
• Day Care

Our first priority at Torkington House is always the care and wellbeing of our residents. We ensure that they feel safe and comfortable at all times. Our staff are highly trained to deliver individualised care for those with general care needs as well as those living with dementia.

Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay active and as independent as possible. We have a dedicated activities coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all.

There are also frequent trips out to local attractions and shops.

Our chef provides three delicious freshly cooked meals every day. There is always a choice given and extra snacks are available throughout the day.

The chef will discuss with new residents any allergies or special dietary requirements they may have. Families are encouraged to come and have meals with their family members should they wish to. Drinks stations are positioned around the home to encourage hydration.
What families say
“From the moment my aunt went to the care home I have been extremely pleased. It is very clean, well run and with lots going on. The staff from the manager down are all very warm and friendly and very professional.”
Niece of Resident

“My mother lived for the last three years of her life, and those years were happy and safe. Torkington transformed her situation as she was not eating properly and was rather isolated in sheltered accommodation. We were very lucky to find this care home as it has such a good, caring environment. Many staff had been working there for many years. The Manager is the key to the success of the home as she is such a warm personality and residents' faces light up in conversation with her. At the same time she ensures that all aspects of the home are efficiently run. Catering is excellent and innovative at times. Friends and relatives are welcome to visit at any time and join in meals if they like. There are regular activities run by the Activities Coordinator, who again is excellent in this role. The Senior Carer keeps a close eye on all the residents’ medical needs. It’s such a great team and all staff meet the high standards.
Before and after my mother died, everyone at Torkington was most caring and considerate and helped me and my family come to terms with our loss. Indeed, it was clearly their loss as well. I cannot recommend the home highly enough, it is just about the right size for a home that can treat everyone as individuals and maintain their dignity and autonomy as much as possible.”
Son of Resident

“Wonderful care. The staff, under the superb leadership of the manager, show the utmost warmth, humour and patience so I feel totally at ease with my mother's care. She has now, at 101, been living there for 3 years.”
Daughter of Resident

“My mother has been a resident at Torkington House for approximately seven years. Overall I have been impressed by treatment and care of my mother. The home is run by an excellent and caring manager with a core team of staff who are responsive to the needs of residents and their families. What impresses me most is the 'non institutional' feel of Torkington. My mother speaks highly of her care and experience of being a resident.”
Daughter of Resident
Margaret Siriwardena — Home Manager

Message from the manager:
My name is Margaret Siriwardena and I am the Home Manager at Torkington House.

I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity and respect, and where culturally sensitive care is provided to residents, family and friends.

I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do, providing homely environment for our residents.

News at Torkington House

Torkington House residents visit Portugal for lunch

Portugal comes to Torkington House for a lunch-time treat

On Friday 15th September Torkington House our home in Acton organised a themed lunch for the residents. The care home’s Chef Shilton and Activity Coordinator Marie Dasylva selected Portugal for the themed lunch. The residents were treated to a three course meal with delicacies from that region. Portuguese music was played in the background to enhance the atmosphere for residents while they enjoyed their lunch. The event was a great success and thoroughly enjoyed by the residents and staff.

It was such a success that more trips around the world are planned!