Mount Ephraim House

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Mount Ephraim House

Mount Ephraim, Tunbridge Wells, Kent TN4 8BU

Mount Ephraim House care home in Tunbridge Wells

Mount Ephraim House care home in Tunbridge Wells in Kent is a stunning care home, delivering exceptional residential care and dementia care to the older people of Tunbridge Wells and the surrounding area of North Kent. The care home is very well established and benefits from an exceptional long-serving manager who leads a kind and compassionate team totally focussed on ensuring the residents get the very best care available anywhere in the county of Kent.

Mount Ephraim House is held in incredibly high esteem by visiting healthcare professionals and has been rated as “Good” in all categories by the Care Quality Commission. The care home regularly receives regional and national awards including The Great British Care Award for ‘Dignity in Care’ and the 3rd Sector Care Award for ‘Compassion’. As soon as you walk into Mount Ephraim House you know you are in an exceptional care home and you will instantly realise why so many older people want to make it their home.

Mount Ephraim House is proud to be an Eden Alternative accredited care home, currently the only one in the Royal Tunbridge Wells area. This accreditation is internationally recognised proof that the home lives and breathes its values and ethos and genuinely treats the residents as individuals and interesting people with much still to offer.

The home cooked food at Mount Ephraim House is delicious and nutritious and they cater for a range of differing diets and differing needs. The menu was designed in consultation with the residents and their families and fully reflects the food they have always cooked themselves and what they wish to eat today. The care home regularly wins awards for ‘Nutrition and Hydration’.

The residents enjoy a full activities programme again designed in consultation with them and reflecting what they wish to do with their time.

Mount Ephraim House is part of Greensleeves Care – one of the most highly respected and well regarded care charities in the elderly care sector. The majority of the people who meet us want to find out more about what being supported by a care charity might mean for them so please read more about Greensleeves Care.

If you are looking for a care home and care team that puts the residents first and does all it can to make this chapter of their lives special, fun and positive, then call Mount Ephraim House now and find out what makes it so special.

Location and home
Mount Ephraim House is situated in an exceptional setting. With a history dating back to the 17th century, it is an impressive, period building overlooking Royal Tunbridge Wells, with its excellent array of shops, cafés and restaurants. The home has delightfully well-kept, sheltered gardens and walkways. Much of the interior is classical with carved wooden ceilings, paneled walls and stained glass windows.

The home itself has a total of 38 single rooms, some of which have en-suite facilities. Although each room is fully furnished, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.

Additionally there is a main lounge, games room and a library as well as several smaller communal areas around the home. The home also boasts an art studio, potting shed and summer house. The magnificent gardens also feature a folly!
Care and services
We offer
• Residential Care
• Dementia Care* (we care for residents with Mild cognitive impairment (MCI)/early dementia)
• Respite Care

Our first priority at Mount Ephraim House is always the care and wellbeing of our residents. We ensure that they feel safe and comfortable at all times. Our staff are highly trained to deliver individualised care for those with general care needs as well as those living with dementia.

Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay active and as independent as possible. We have a dedicated activities coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all.

Example activities include armchair exercise, music therapy, art sessions, helping in the garden as well as visiting speakers and musicians, book clubs, and trips out to local attractions & shops. We have a fantastic group of volunteers of all ages who come in and play scrabble and bingo, host quizzes or just chat over a cup of tea. There are regular visits from a hairdresser and chiropodist.

Our chef provides three delicious freshly cooked meals every day. There is always a choice given and extra snacks are available throughout the day.

The chef will discuss with new residents any allergies or special dietary requirements they may have. Families are encouraged to come and have meals with their family members should they wish to. Drinks stations are positioned around the home to encourage hydration.
What families say
“We took a long time to choose the right place for Mum but felt that the atmosphere and care provided at MEH was unlike any other place we visited. She lived there happily and ended her life there surrounded by the love and dignity she deserved. The staff take time to get to know each resident so that they remain independent and individual (rather than institutionalised). The whole place is run like a real "home", warm and friendly, and not a like a hospital or hotel (although there are high standards of medical and physical care). We especially liked the welcome the staff extend to the relatives and friends of the residents. We became part of the wider MEH family. I cannot recommend this place and the staff highly enough. Outstanding care, outstanding friendliness, outstanding management and outstanding value for money.”
Daughter of Resident

“The home is always warm and inviting.”
Granddaughter of Resident

“Mount Ephraim House is a beautiful old house in stunning grounds. It has a wonderful, friendly, caring atmosphere provided by staff who treat the residents with dignity, respect and a genuine sense of friendship.”
Son of Resident

“Mount Ephraim House is very homely and the residents are all treated like individuals not just a number. They are well cared for and are happy. The staff are always cheerful and welcoming to residents and visitors. I would recommend anyone looking for residential care should visit the house and see that it is very good.”
Friend of Resident

“My husband who has been a resident at Mount Ephraim House since July 2014. He is well cared for by very caring staff. I am always made most welcome by the staff and management. Any suggestions we have made have been meet with great consideration. The atmosphere is one of gentle care and friendliness to residents and their families, and those in difficulties cared for most beautifully.”
Wife of Resident

“When my mother entered Mount Ephraim House as a resident, she said she regarded this as a new "Adventure"! Her optimism has been richly rewarded by the care home’s very positive attitude to providing residents with excellent facilities, and truly dedicated activities organiser who has enabled mum to continue her hobby of painting and drawing. She is truly happy at Mount Ephraim House, and enjoys providing posters for the many activities.”
Daughter of Resident

“Fantastic home that feels like 'home'. Excellent staff led by Karen [Home Manager] wonderfully.”
Son of Resident
Karen Cooper — Home Manager

Message from the manager:

Hello, my name is Karen Cooper and I am privileged to be the Home Manager of Mount Ephraim House.

The philosophy of Mount Ephraim House is that our residents’ needs come first and are we encourage them to live their lives to the fullest. We recognise everyone is an individual and with that in mind we treat everyone with dignity and respect.

When you enter Mount Ephraim House you are starting a new journey that we hope will be an enjoyable experience. We want you and your family and friends to feel that they are entering home from home.

I operate an open door policy and will always have time for a chat and a cup of tea. I am proud of the team I lead and am totally confident that everyone in our care leads a fulfilled life, in a friendly environment.

News at Mount Ephraim House

Gold Accreditation for Mount Ephraim House

Mount Ephraim House care home in Tunbridge Wells has been awarded Gold Accreditation against the Investors in People Standard, demonstrating their commitment to high performance through good people management.

Mount Ephraim House is a magnificent and historic residential care home which used to be a hunting lodge of King Charles II. The care home is part of a national care charity Greensleeves Care, which provides highly innovative and award-winning care for older people in its residential, dementia and nursing homes across England.

Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Investors in People enables organisations to benchmark against the best in the business on an international scale.

Paul Devoy, Head of Investors in People, said: “We’d like to congratulate Mount Ephraim House for achieving Gold Standard Investors in People accreditation which is the sign of a great employer, an outperforming place to work and a clear commitment to success. Greensleeves Care should be extremely proud of their achievement.”

Commenting on the award, Karen Cooper, Home Manager at Mount Ephraim House, said: “I am so proud of the team at Mount Ephraim House and feel so blessed to have such committed, dedicated staff helping to make residents’ lives pleasurable every day .”