My name is Karen Shepperdson, prior to becoming the Home manager at Borovere I was the Deputy Manager, this I believe gave me a good insight into what makes a good care home “tick”.
At Borovere our aim is to make living in this beautiful home a positive experience. Every one that walks through our doors is a priority for me, not only for the new resident but also for their family and friends. I have an open door approach for everyone, whether it be residents/families or staff, or just someone dropping in to see what we are all about.
I sit in on daily meetings relating to the residents and their needs, I work alongside the senior team and cover shifts when needed, this makes a welcome change from being office-bound!
We continue to be ambassadors for the Eden Alternative, empowering residents to make decisions about the way they live and actively looking for ways to keep their identity alive.
Above all I want Borovere to continue being the home where people feel listened to, feel safe to discuss their concerns or just where they can feel comfortable, and where staff want to work.