Grosvenor House Care Home in St-Leonards-On-Sea, a well-established care home, has been rated “Good” across all categories by the regulator, the Care Quality Commission (CQC), following its latest inspection.
Compassion, dignity and a strong person-centred approach were highlighted as key strengths in the inspection report, with residents supported by a caring and dedicated team.
The CQC found that people living at Grosvenor House, which overlooks the West Marina Gardens and the sea, are treated with kindness and compassion. The regulator found that staff take time to get to know residents well and support them to maintain their independence and make choices about their daily lives.
Feedback from residents and relatives was overwhelmingly positive. One resident shared: “I feel safe here… the care is excellent.” Families also praised the home’s welcoming atmosphere and the reassurance of knowing their loved ones are well cared for.
Inspectors recognised that care at Grosvenor House is tailored to each individual, with personalised care plans that reflect people’s needs, preferences and life histories. Staff work closely with healthcare professionals to ensure residents receive timely and appropriate support, contributing to positive outcomes and quality of life.
The report also highlighted a positive and inclusive culture, with leaders described as supportive and approachable, and staff encouraged to share ideas and continuously improve the service.
Amanda Newport, Home Manager at Grosvenor House, said:
“We are delighted that Grosvenor House has been recognised as ‘Good’ in all areas. This rating reflects the dedication, compassion and professionalism of our entire team, who work hard every day to ensure our residents feel safe, valued and truly at home.
“We have a long-standing, stable team and are proud of the warm and supportive environment we have created, where each person is treated as an individual and supported to live a fulfilling life. We will continue to build on this recognition and strive for the very highest standards of care.”
Grosvenor House was found to be:
- Safe, with risks well managed and effective safeguarding systems in place
- Effective, with trained staff delivering care that achieves good outcomes
- Caring, with a compassionate approach embedded throughout the home
- Responsive, with services tailored to individual needs
- Well-led, with strong leadership and a focus on continuous improvement
This latest rating reflects the home’s ongoing commitment to delivering high-quality care in a supportive and homely environment.
Grosvenor House provides residential, respite and convalescent care for older people and is part of Greensleeves Care, a leading not-for-profit care provider.
The home offers permanent residents assurances including flexible trial stays and a unique ‘Home for Life’, which is designed to support residents stay in the place they have come to call home in the event their personal funds deplete.
For more information about Grosvenor House or to arrange a visit, go to www.greensleeves.org.uk or contact Family Liaison Manager Kim Mears on 07376 497669.