Greensleeves Care has released its 2023 Customer Experience Report, which finds that the absolute majority of its residents are happy with the organisation’s care provision.
The report details the results of the organisation’s annual survey which encourages feedback from residents across its care homes. It also gathers thoughts from their families and friends, as well as visiting professionals such as those from the NHS, social services and local authorities.
The latest report, which is based on the survey issued in summer 2022, found satisfaction levels consistently in the 90-100% bracket, including:
- 93% of residents and 94% of relatives are happy with the care
- 92% of relatives and visiting professionals feel consistently welcomed and supported in our homes
- 97% of residents feeling satisfied with how staff support them
- 100% of visiting professionals would recommend Greensleeves Care
Statements such as “I feel safe”, “I feel content”, and “I feel at home” were also among the most commonly selected answers by residents.
The feedback also helps the organisation identify areas where it could do better, including addressing perceptions on staffing levels and ensuring the activities’ provision continues to be consistently strong.
Julie Clarges, Director of Quality and Compliance at Greensleeves Care, said:
“We have an ethos of openness and transparency at Greensleeves Care, and we actively encourage our residents and their families to share questions, concerns and positive feedback throughout the year.
“Our annual survey allows us to dig a bit deeper, gather comparable data and identify any areas where we could do better. I am thrilled to see such overwhelmingly positive results, particularly after a year of continued challenges in the sector. It shows that our communities of care continue to be strong, and that both our colleagues’ skill and dedication, and the environments we build, continue to have a positive impact on our residents, families and visitors.”