The management and staff at Kingston House in Derry Hill, Calne, worked hard to turn around their care home’s CQC rating following the previous inspection when the home was rated as requiring improvement.
Over a one year period the home has seen many changes, from appointment of new management team to improvement of the way the care home was run on a day-to-day basis. These changes were recognised during the recent CQC inspection when Kingston House was awarded Good rating overall and in each rating category.
The inspectors found that the home’s recruitment procedures have greatly improved which ensured that residents were supported by staff with the appropriate experience. Appointment with a new Activities Coordinator was a particular hit with the residents, who were engaged in a variety of new activities they enjoyed from a sewing club, puzzles to trips out. The residents who were not able to participate in group activities were able to have one to one sessions.
During the inspection, the CQC found that the staff at the home treated residents with kindness, dignity and respect. One resident commented to the inspectors: “Staff are good, I’m lucky to live here. I get on really well with all staff”. Another resident added: “The staff are lovely, we have such a good laugh”.
Kelly Stalker, General Manager at Kingston House, said: “On behalf of all the staff at Kingston House, I am delighted that all the changes we put in place over the past year were recognised by the inspectors and the home received Good rating in each category. We will continue to provide excellent care to our residents in a homely atmosphere.”