De Lucy House

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De Lucy House

40 Victoria Road, Diss, Norfolk IP22 4HZ

Welcome to De Lucy House – a beautiful care home in Norfolk

De Lucy House is a stunning purpose-built Greensleeves Care home in Norfolk, set in an enviable position on the outskirts of the historic and picturesque town of Diss. We specialise in providing exceptional residential and dementia care in a high quality setting that is homely throughout.

This care home is proud to be Eden Alternative accredited and provides person centred care.  De Lucy House is also accredited with Gold Standard Framework.

If you are thinking about care for yourself or a relative, please contact us and arrange a visit. We will spend time with you to ensure that we fully understand your needs and will be happy to answer any questions you may have.

Location and home
De Lucy House is located on the edge of Diss, with its shops, entertainments and charming market place. The home has an enviable position overlooking the golf course.

The home’s wonderful bespoke design challenges perceptions of a traditional care home, with high quality and comfortable surroundings, landscaped gardens and bright attractive communal areas, while at the same time having a uniquely friendly feel.

There are a total of 60 single rooms, all of which are beautifully appointed and with full en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.

The home has many additional features for our residents: lounges, cinema room, hairdressing salon, coffee shop, activities rooms, balconies overlooking open countryside, two conservatories and four dining rooms. Our beautiful landscaped gardens allow residents to enjoy the changing seasons.
Care and services
We offer
• Residential Care
• Dementia Care
• Respite Care

Our first priority at De Lucy House is always the care and wellbeing of our residents. We ensure that they feel safe and comfortable at all times. Our staff are highly trained to deliver individualised care for those with general care needs as well as those living with dementia.

Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay active and as independent as possible. We have a dedicated activities coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all.

Our chef provides three delicious freshly cooked meals every day. There is always a choice given and extra snacks are available throughout the day.

The chef will discuss with new residents any allergies or special dietary requirements they may have. Families are encouraged to come and have meals with their family members should they wish to. Drinks stations are positioned around the home to encourage hydration.
What families say
“De Lucy is an wonderful facility, newly constructed and custom built. The building is conveniently located with a beautiful rear area. The staff who make the home what it is are exceptional with many privately expressing to my wife and I how happy they are to be working here. Several have shared they have been in the care business for a number of years and De Lucy is the best place and environment they have been employed at. As a former paramedic I was able to care for my mother along with my wife for as long as possible but it became obvious that the standard of care she required with advancing age exceeded that which we were able to give. Having professional management and care staff, obviously happy in their employment and extremely accommodating has allowed us to make a wonderful transition from home. Living nearby we are able to visit each day while the tremendous burden of caring for an elderly parent is shouldered by others in a trusted setting.”
Son of Resident

“To all the staff at De Lucy House: Thank you for taking good care of father, during my time in hospital and making him comfortable. A fabulous home.”
Daughter of Resident

“I just wanted to say a heartfelt thank you for all the loving care and kindness you showed to mother whilst she has been poorly. I think you all do such an amazing job, you should feel so proud.”
Daughter of Resident

“Can’t thank you all enough for the amazing care you gave to our mother. You were patient, so kind and loving. You all really went beyond what was asked of you and gave the kind of care a family member would. Thank you so much.”
Daughter of Resident
Lucy Nicholas — Home Manager

Message from the manager:

My name is Lucy Nicholas and I am privileged to be the Home Manager of De Lucy House in Diss.

De Lucy House is a brand new home which has been designed to provide the best possible environment to put residents first in everything they do.

My role is to manage the day to day running of the home and I am dedicated about ensuring that residents receive personalised care at all times. I find it incredibly rewarding to support residents and see them thrive as individuals.

Every member of my team is committed to making a difference and supporting not only the people who live here, but their families and friends too.

My personal philosophy is to always have my door open to listen to anyone who wants to talk. This enables me to create an environment which is always improving to provide the best care for our residents.


News at De Lucy House

Ducklings at De Lucy House

On Monday 24 April, residents and staff at De Lucy House became the proud owners of 6 duck eggs, together with incubator, brooder and cage. Over the next few days all 6 ducklings successfully hatched.

Residents have thoroughly enjoyed caring for the ducklings, from watching patiently, waiting for the eggs to hatch, to drying the duckling with towels after a swim in the paddling pool.

The ducklings have visited everyone at De Lucy House, including less mobile residents. The obvious enjoyment and smiles on people’s faces has been wonderful to see.

The entire process has been extremely successful and everyone will be sad to see the ducklings move on to their new home on Friday. Their new home will be a farm owned by mum of a staff member, where the ducks will live happily as pets.