The staff and residents at Broadlands care home in Oulton Broad, Lowestoft, were delighted that their home was yet again rated Outstanding by the Care Quality Commission, following an unannounced inspection on 25 June 2019. Broadlands is one of very few homes in the entire country to enjoy a triple Outstanding rating.
Broadlands is part of Greensleeves Care, a not-for-profit organisation delivering person centred care in 25 care homes across England. The home specialises in residential and end of life care.
The home was praised by the CQC for delivering “exceptional high-quality care” that not just met but exceeded the residents’ needs, expectations and enriched the residents’ lives.
The feedback from residents, relatives, visitors and professionals was overwhelmingly positive about the “extremely compassionate and caring approach of dedicated and enthusiastic staff, who repeatedly went above and beyond to ensure people’s lives were filled with enjoyment, meaningful occupation, engagement and involvement in the place they called home.”
The inspectors praised Broadlands for an active presence within the local community with strong community links which have been established with different community groups that regularly visit the care home.
Anne Maas, Home Manager at Broadlands, said: “We have an exceptional group of staff who continually go the extra mile for our residents. It’s our privilege to care for our residents, and to receive such overwhelming feedback along with retaining our Outstanding CQC rating is amazing.”
Greensleeves Care also run Harleston House dementia home in Lowestoft, which similarly received triple Outstanding rating from the Care Quality Commission.
Find out more about Broadlands care home.
