Family Liaison Manager

Family Liaison Manager | Permanent | Full-time

Competitive salary + bonus | Field-based

We are seeking a Family Liaison Manager to join our successful Business Development team. This post is a Trust-wide role that focuses on filling rooms at homes to private fee paying residents to ensure revenue and occupancy targets are met.

Candidates must be able to commute to Greensleeves homes located in London and surrounding areas, including Tooting, New Malden, Barnes and Old Windsor.

ABOUT THE ROLE:

As our Family Liaison Manager you will generate and convert sales leads to meet occupancy and revenue targets. You will work with Homes to maintain records of all enquiries and track prospective customers from initial enquiry to final decision, creating a range of lead generation programmes. You will be integral in supporting our prospective candidates, building trust and positive relationships with prospective customers.

With the support of the Home Manager you will initiate, organise and run events that promote the services. You will be an ambassador of Greensleeves Care, actively promoting the service and the Trust by clear, respectful and helpful communication with all potential customers.

ABOUT YOU: 

You will be a consultative sales professional with substantial experience of customer relationship building. With experience of effective partnership working, you will have full knowledge and understanding of the referral and assessment process and sales monitoring system.

Candidates will require a relevant sales and/or marketing qualification to degree level or equivalent experience. This role will be predominantly looking after our homes in our London and Central areas, with candidates ideally within a 1 hour commuting distance of London.  Flexibility would be advantageous as on occasions there will be an expectation to support other homes in nearby counties due to the requirements of the business.

ABOUT US:

We are one of the most respected care charities in the UK, with 28 care homes and growing. We have more than 25 years’ experience of delivering exceptional 24-hour Nursing Care, Specialist Dementia Care and Residential Support to older people across England.

BENEFITS:

As part of Greensleeves Care, we can offer a variety of benefits including:

• Free DBS
• 25 days paid holiday (plus Bank Holidays)
• Free learning and development
• Company pension scheme – employers contribution matched up to 6%
• 2 x Salary Death in Service benefit
• Medical Health Benefit
• Length of Service Awards
• Voluntary Lifestyle Benefits
• Employee Assistance Programme

Candidates must be able to travel extensively to Greensleeves Care’s homes located in South West London including Tooting, New Malden and Barnes. Candidates must be happy to travel on a daily basis to these sites. The role will also include occasional travel to Greensleeves Care’s Head Office in Central London.

The successful applicant will be appointed subject to an enhanced DBS disclosure. This post is not subject to the Rehabilitation of Offenders Act 1974.

Greensleeves Care is an equal opportunities employer and welcomes applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.