Family Liaison Manager

Greensleeves Care is currently recruiting for a Family Liaison Manager to join our successful Business Development team. The post holder will cover our Greensleeves Care homes in Kent and surrounding areas.

About Us

Greensleeves Care is an innovative, award-winning and growing, social care charity responding to the changing needs of older people. We deliver exceptional residential, dementia and nursing care across England to over 1,000 adults. Our strategic plan for sustainable development over the next few years, is to have more and better homes where people love living and working.

Our Core Values

• Respect
• Openness
• Responsibility

Purpose of the role:

The post is a Trust-wide role that will optimise sales of rooms to private fee paying residents to ensure revenue and occupancy targets are met

What You’ll Do:

• Drive sales leads and conversions to meet occupancy and revenue goals.
• Collaborate with Homes to manage enquiries, track prospective customers, and guide them from initial enquiry to final decision, building trust throughout the process.
• Respond to sales enquiries promptly to maximise conversion rates and conduct family visits professionally, enhancing the visitor experience.
• Support Home Managers and staff in the sales process, ensuring they are well trained.
• Monitor competitor activity and provide market feedback to keep Homes competitive.
• Work closely with the Head of Marketing on lead generation programs and marketing initiatives to achieve effective results

Why Greensleeves Care

• Meaningful Work: Experience the fulfilment of making a positive impact on the lives of others.
• Training and Growth: We’re committed to your professional development. Receive comprehensive training and mentorship that empowers you to excel in your role.
• Supportive Environment: Join a team that values collaboration and communication. Your insights and contributions will be highly valued.
• Work-Life Balance: We understand the importance of balance. Enjoy a supportive work schedule that respects your time.

What you will need to succeed in this role

Essential:

• A relevant sales and/ or marketing qualification to degree level or equivalent experience
• Proven consultative sales experience and knowledge of sales monitoring systems
• Substantial experience of customer relationship building
• Ability to use own initiative and communicate at all levels
• Collaborative work style
• Commitment to Greensleeves Care vision, values and services

Desirable

• Experience of Care, healthcare, Social services
• Broad knowledge base of care pertaining to older adults
• Ability to drive and access to own car

Rewards & Benefits Package 

• 25 days paid holiday (plus Bank Holidays)
• Free learning and development
• Company pension scheme – employers contribution matched up to 6%
• 2 x Salary Death in Service benefit
• Medical Health Benefit (Beneden)
• Length of Service Awards at 5,10,20,30,40 and 50 years
• Voluntary Lifestyle Benefits through the Hapi App
• Cycle to Work Scheme
• Access to Employee Assistance Programme (EAP) and Mental health Wellbeing Thrive App
• Refer a Friend scheme (you can earn up to £300 per referral)
• Free DBS

Application Process:

Ready to embark on this rewarding journey? We’re excited to learn more about you.

To apply, simply send us your CV

If having any trouble submitting your application, please reach out to us on recruitment@greensleeves.org.uk or call us on 02039159017

The successful applicant will be appointed subject to providing satisfactory references and an enhanced DBS disclosure. This post is not subject to the Rehabilitation of Offenders Act 1974.

Greensleeves Care is an equal opportunities employer and welcomes applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible