De Lucy House Living brochure

Greensleeves Care has always believed passionately about openness and transparency with our existing and potential residents and their families. The following information provides insight into De Lucy House and Greensleeves Care the charity that manages the home.

Funding Arrangements for Greensleeves Care’s Residents

Greensleeves Care is a registered charity and a proud and ethical not-for-profit organisation existing solely to improve the lives of older people within our homes and the wider community.
This vision drives everything we do including how we balance the numbers of residents we support that are Local Authority funded and those that are private fee payers.

As you would expect charities need to provide a public and altruistic contribution to society in order to achieve and maintain their charitable status. We therefore pledge 25% of all the older people we help and support across the Trust will be those in receipt of public funding.

In many cases the people whose care is paid for out of the public purse are residents that have capital depleted whilst living in a Greensleeves care home. Capital Depleted is the phrase the government uses to describe somebody that has run out of money whilst paying for care.

Many families receive great comfort knowing that Greensleeves Care will do all it can to retain their loved ones in our care homes even when funding becomes an issue. In 20 years of exceptional care provision Greensleeves has never asked a resident to leave as a result of them no-longer being able to pay for their care.

This is an undertaking and a commitment that very few other organisations will agree to and publicly announce.

Key features of the service

Care Services

At De Lucy House we provide a range of different care options to our Residents, these can be broken down into specialist Dementia Care and Residential Care. De Lucy House does not provide Nursing Care.

Many potential residents and their family, friends and advocates often struggle to understand what the difference between Residential Care and Nursing Care is. These 2 links provide informative articles that explain what these differences are. If after reading these articles you still have questions or simply want to know if De Lucy House is the best possible home for you or your loved one then give us a call and we will be happy to discuss with you.

In our experience the best thing to do is come and meet us if you are unsure and we can help you better understand which would be best for you and your loved one.

Overview of De Lucy House

De Lucy House is a 60 bed home with a range of different styles and types of room suitable to meet the needs and tastes of most potential residents. The majority of the time our home is nearly full and when we do have availability it is often for a short period of time because the home is very popular and has a very good local reputation. For that reason it is hard to give specific details about any individual rooms available, the best way to find out more information is to pop in and see the available rooms for yourself.

The home is split into four 15 bed units operating over 2 floors, all serviced by 2 lifts either end of the home. There is a main lounge and a quiet lounge, an assisted bathroom on each unit plus a nice dining room. There is also a hair salon, cinema, café area, sensory room, bar and large accessible gardens with an additional garden bar.

Staffing Arrangements at De Lucy House

It is important to know what staff will be looking after you or one of your loved ones. Different care companies employ differing levels of staff. Greensleeves Care believe it is essential that you have a transparent understanding of what our staffing levels are in our homes.

The standard daily staffing arrangement at De Lucy House is:

Home Manager – Responsible for the safe and effective running of the home. All of our home managers are required to be registered with the Care Quality Commission (CQC). Becoming a registered manager is a difficult and challenging process where the individual has to prove to the CQC that they have the right qualifications, knowledge and skills to look after a care home, its residents and all of the staff. The registration process takes several months from start to finish.

Residential Care Supervisor & Dementia Care Supervisor – Their job is to support the home manager to provide exceptional care to our residents and help manage the staff team. The Care supervisor’s will spend much of their time supervising and training the care team as well as conducting audits and generally ensuring standards are high.

Maintenance Manager & Maintenance assistant – Maintenance Manager Works 40 hours per week, but is on call 24 hours a day 7 days a week if needed in an emergency. Maintenance assistant works 20 hours per week. Provides Health & Safety support, odd jobs for the residents and their families and facilities management support.

Bookkeeper – supports the home manager with income process, invoices and assist relative with any billing enquiries.

Head Cook – Provides home cooked meals 3 times a day to each and every one of our residents, discussing their dietary requirements and likes/dislikes.

2 Kitchen Assistants – Supports the cook in preparing all meals from scratch and ensuring the residents enjoy this highlight of their day

3 Domestic staff – Every day ensuring the resident’s rooms are clean and tidy and that the communal spaces are ready for the residents to enjoy.

2 Laundry Assistants ensure the resident’s clothes and other laundry is washed, ironed and returned in good time to a high standard.

2 Day Senior Carers – 1 on each floor all day every day, these experienced and caring individuals “run the shift” and make sure the residents are safe, well cared for and happy.

10 Day Care Assistants – During the day providing care, support and anything else our resident’s needs. This can vary depending on the level of need of the residents in the home.

2 Senior Night Care Assistants – 1 on each floor all day every day, these experienced and caring individuals “run the shift” and make sure the residents are safe, well cared for and happy at night.

4 Night Care Assistants – At night we still have an excellent staffing ratio to make sure that any needs our residents have are fully delivered whatever the time of day.

Latest Inspection Ratings and Grades

De Lucy House’s latest CQC inspection was conducted on 24th April 2018 and received an overall “Good” rating with an “Outstanding” in responsive. See a copy of our latest CQC report. is the most important and relevant care home ratings company in the country, De Lucy House achieved a score of 9.9 out of 10 based upon reviews of residents and their families. Have a look at our review page on to see what people are writing about us.

Fees and Charges

Paying for care and the Financial Assessment

Another one of our charitable obligations is to ensure the longevity of the Trust and make sure that our current residents and those we serve in the future are safe and well. Part of this is ensuring that we take appropriate steps to ensure the financial security of the Trust is maintained.

Therefore, we request that those residents that will be paying for their own care complete a simple and non-intrusive financial assessment form. This is a simple and easy to complete step that provides an assurance that they are able to cover the cost of their care for at least 2 years.

Interestingly this is something that many of our families expect from us and in some cases demand. Not only does this policy provide security to the Charity it also gives many of our families confidence that they will not be the only people paying for care in the home their loved one chooses to live in.

People often worry that other families would move in with only a month or 2 of available fees and then stop paying. Although this sort of practice is very rare and almost unheard of, knowing we take steps to safeguard against it still provides significant peace of mind.

Although assurances of 2 years’ worth of available funds is the standard amount we request there are, of course, variances on this policy. For example, if a resident was joining us for palliative care and was only expected to stay with us for a much shorter period then it would not be appropriate to insist on 2 years of funding and nor would it be in the resident’s best interests.

There are other examples of when further discretion may be appropriate, in the first instance the Home Manager is the best person to discuss this with. She may then seek further guidance from more senior managers within the Trust.

What happens if my money runs out?

As already stated we do not ask anybody to leave a Greensleeves Home if they run out of money whilst living with us. If a resident uses their money and “capital depletes” down to the threshold level then Social Services will provide support. Supporting families that have capital depleted is not something that happens every day, but it is a procedure that all Local Authorities are well versed in and will support you through.

The first step in the process is for the family to contact the Home Manager and let them know that they are approaching the threshold level, the Home Manager will then advise them to contact the local authority and inform them of the same. The Local Authority will then ask for permission to check the finances and providing they do not find anything illegal or illegitimate in how the individual’s money has been spent they will then provide LA funding for that resident.

If the Local Aut