Harleston House

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Harleston House

115 Park Road, Lowestoft, Suffolk NR32 4HX

Harleston House care home in Lowestoft

Harleston House care home in Lowestoft is one of the best and most widely regarded care homes in Suffolk. The care home benefits from a stable team that have been hand-picked by an exceptional care home manager that prides herself on running one of the most positive dementia care homes in East Anglia. The whole team really know their residents and truly understand what makes them happy and exactly how they like to be cared for.

The home is accredited by the Eden Alternative which is an internationally recognised indicator of quality of care. This accreditation independently proves that the care home focusses on the individual resident and strives to ensure that residents are central to everything that Harleston House does. The care home specialises in supporting people with Alzheimer’s and other types of dementia and memory loss and every member of the team has undergone extensive training that includes the Virtual Dementia Tour. This immersive training experience allows people to actually experience what living with dementia is really like, meaning that the entire team are so much more aware of each resident’s needs and have a much better level of empathy and awareness.

There is an excellent activity programme specially designed to make the most of every day for every resident, with full input from the residents and their families. The menu is equally as inclusive and is created by a dedicated head chef with full involvement from the residents; it represents the very best of home cooking and fully reflects the type of food that the residents have enjoyed all of their lives.

Harleston House is part of Greensleeves Care – one of the most highly respected and well regarded care charities in the elderly care sector. The majority of the people that meet us want to find out more about what being supported by a care charity might mean for them so please read about Greensleeves Care.

If you are looking for a care home and care team that puts the residents first and do all they can to make this chapter of their lives special, fun and positive, then call Harleston House now and find out what makes it so special.

Location and home
Harleston House is situated in an ideal setting. The home is well appointed and benefits from pretty landscaped gardens, allowing residents and visitors to comfortably enjoy the seasons.

Harleston House is decorated and furnished with dementia care in mind. There are design features employed around the home to help gently prompt memories and assist wayfinding. There are a number of comfortable lounges including an ‘old English tea room’ on the first floor.

The home has a total of 39 single rooms all of which have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.
Care and services
We offer
• Dementia Care
• Residential Care
• Respite Care

Our first priority at Harleston House is always the care and wellbeing of our residents. We ensure that they feel safe and comfortable at all times. Our staff are highly trained to deliver individualised care, particularly for those living with memory loss.

Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay active and as independent as possible. We have a dedicated activities coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all.

Our chef provides three delicious freshly cooked meals every day. There is always a choice given and extra snacks are available throughout the day.

The chef will discuss with new residents any allergies or special dietary requirements they may have. Families are encouraged to come and have meals with their family members should they wish to. Drinks stations are positioned around the home to encourage hydration.
What families say
“In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning. I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.”
Son of Resident

“My mum has been a resident at Harleston Care Home for over three years, she has dementia and has been looked after extremely well by all the staff, whose care, commitment and dedication to their jobs help her challenging behaviour and needs. The staff are always friendly and helpful and really seem to enjoy being with all the residents. There is a very enthusiastic activities team, and the food is of a very good standard. The home is kept in excellent order and is very clean inside and out. I feel very fortunate to have found such an outstanding home for my mum.”
Daughter of Resident

“Mum has been living in Harleston House since the end of September 2015. It has been the best decision ever for mum and all the family. It was hard at first for mum, but with the kindness and professionalism of all the staff, mum is safe, happy and well taken care of.
It's lovely to see her smile and take control of her life, even though it is confused and mind flitting, there is always someone there to guide her, to help her, to comfort her, and especially make her laugh.
The family are now at ease, the pressure is off and quality time is spent with mum.”
Daughter of Resident

“The staff really care about the individuals and make sure everything is okay. As soon as there is any issue with health the doctor is contacted straight away. The activities laid on and varied. The meals are excellent. I couldn't have placed my mum in a better place, it is comforting to know that she is safe and well cared for. The staff and manager do a terrific job and I would gladly recommend them.”
Daughter of Resident

“Brilliant - the Manager of Harleston House does her position to the highest standards. Brilliant - the staff are dedicated and professional in every way and give me total respect.”
Husband of Resident

“I have been going to this place for nearly five years. I trust all the staff as they are friendly to me and my wife and the other patients. I am slightly disabled myself and I am treated more or less as a resident.”
Husband of Resident

“My mother feels that she is being genuinely cared for, rather than being 'in care'. All the staff, housekeeping, catering, personal care and management demonstrate a positive 'client focus' which enables my mother to maintain her individual personality and sense of independence regardless of her increasing physical frailty and cognitive decline.”
Daughter of Resident
Susan Graham — Home Manager

Message from the manager:

Hello, I’m Susan Graham, the Home Manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents.
My team and I encourage residents to maintain the lifestyles they are used to while maintaining a safe environment for them to live. My personal philosophy here is to offer our residents companionship, support and encouragement in all aspects of their lives.

I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston House is well supported by all my team, residents and relatives involved with the home. My door is always open and I always have time to listen.

News at Harleston House

Care Home Open Day at Harleston House

Join us for the Care Home Open Day on Friday 20th April 2018

We are planning the following:

Zoo visit from 10.30am to 12pm

Musical Entertainment with Ken Dalton at 2pm

We will be serving refreshments throughout the day to our visitors as they arrive.

We have our local nursery visiting in the morning and our church friends from the Trinity Methodist Church.

All visitors are welcome to come along and join us.

RSVP: Sue Graham - Home Manager 01502 574889 Susan.graham@greensleeves.org.uk