Harleston House

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Harleston House

115 Park Road, Lowestoft, Suffolk NR32 4HX


Welcome to Harleston House – a beautiful care home in Lowestoft

Harleston House is a charming Greensleeves Care home in Lowestoft. The home is just a short walk from the sea. The home specialises in providing exceptional care for older people, particularly those living with memory loss, in a high quality setting that is homely throughout.

We are proud to be an Eden Alternative accredited home which provides person centred care.  We are delighted to have been awarded Outstanding rating for ‘caring’ by Care Quality Commission.

If you are thinking about care for yourself or a relative, please contact us and arrange a visit. We will spend time with you to ensure that we fully understand your needs and will be happy to answer any questions you may have.

Location and home
Harleston House is situated in an ideal setting. The home is well appointed and benefits from pretty landscaped gardens, allowing residents and visitors to comfortably enjoy the seasons.

Harleston House is decorated and furnished with dementia care in mind. There are design features employed around the home to help gently prompt memories and assist wayfinding. There are a number of comfortable lounges including an ‘old English tea room’ on the first floor.

The home has a total of 39 single rooms all of which have en-suite facilities. Although each room is fully furnished to a high standard, residents are encouraged to bring in personal items such as pictures, ornaments and small items of furniture. The rooms are also equipped with a call bell system and TV point.
Care and services
We offer
• Dementia Care
• Residential Care
• Respite Care

Our first priority at Harleston House is always the care and wellbeing of our residents. We ensure that they feel safe and comfortable at all times. Our staff are highly trained to deliver individualised care, particularly for those living with memory loss.

Activities
Our activities are personalised to suit our residents’ wishes and interests and to enable them to stay active and as independent as possible. We have a dedicated activities coordinator who organises a schedule of entertainment and activities that is woven into the fabric of the day. In this way we keep days interesting and fun for all.

Menu
Our chef provides three delicious freshly cooked meals every day. There is always a choice given and extra snacks are available throughout the day.

The chef will discuss with new residents any allergies or special dietary requirements they may have. Families are encouraged to come and have meals with their family members should they wish to. Drinks stations are positioned around the home to encourage hydration.
What families say
“In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning. I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.”
Son of Resident

“My mum has been a resident at Harleston Care Home for over three years, she has dementia and has been looked after extremely well by all the staff, whose care, commitment and dedication to their jobs help her challenging behaviour and needs. The staff are always friendly and helpful and really seem to enjoy being with all the residents. There is a very enthusiastic activities team, and the food is of a very good standard. The home is kept in excellent order and is very clean inside and out. I feel very fortunate to have found such an outstanding home for my mum.”
Daughter of Resident

“Mum has been living in Harleston House since the end of September 2015. It has been the best decision ever for mum and all the family. It was hard at first for mum, but with the kindness and professionalism of all the staff, mum is safe, happy and well taken care of.
It's lovely to see her smile and take control of her life, even though it is confused and mind flitting, there is always someone there to guide her, to help her, to comfort her, and especially make her laugh.
The family are now at ease, the pressure is off and quality time is spent with mum.”
Daughter of Resident

“The staff really care about the individuals and make sure everything is okay. As soon as there is any issue with health the doctor is contacted straight away. The activities laid on and varied. The meals are excellent. I couldn't have placed my mum in a better place, it is comforting to know that she is safe and well cared for. The staff and manager do a terrific job and I would gladly recommend them.”
Daughter of Resident

“Brilliant - the Manager of Harleston House does her position to the highest standards. Brilliant - the staff are dedicated and professional in every way and give me total respect.”
Husband of Resident

“I have been going to this place for nearly five years. I trust all the staff as they are friendly to me and my wife and the other patients. I am slightly disabled myself and I am treated more or less as a resident.”
Husband of Resident

“My mother feels that she is being genuinely cared for, rather than being 'in care'. All the staff, housekeeping, catering, personal care and management demonstrate a positive 'client focus' which enables my mother to maintain her individual personality and sense of independence regardless of her increasing physical frailty and cognitive decline.”
Daughter of Resident
Team
Susan Graham — Home Manager

Message from the manager:

Hello, I’m Susan Graham, the Home Manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents.
My team and I encourage residents to maintain the lifestyles they are used to while maintaining a safe environment for them to live. My personal philosophy here is to offer our residents companionship, support and encouragement in all aspects of their lives.

I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston House is well supported by all my team, residents and relatives involved with the home. My door is always open and I always have time to listen.

News at Harleston House

Pet Open Day at Harleston House

Harleston House, a specialist dementia care home in Lowestoft, opened its doors to all pets for a Pet Open Day. It was arranged for the home to welcome any pet, meet and greet them and register who visited Harleston House throughout the day. The idea was inspired by the home’s residents who love animals and who are keen to experience new things.

Throughout the day staff, relatives and friends of Harleston House brought in their pets to Harleston House to spend some time with the residents and staff and enjoy talking about their beloved pet. The home was visited by 14 dogs, two tortoises, two parrots, two geckos, a cat and a goldfish. The home prepared a free barbeque for all visitors to enjoy whilst sitting and relaxing in the sensory garden.

The home’s oldest resident Doris Bedford who is 105 had never held a tortoise before but on the day she got to hold two tortoises named Billy and Daisy. She said: “It’s been a new experience for me and I could not believe how quick they could move”.

Most of the residents have never had the opportunity to see a gecko up close and they could not wait to hold these animals. The residents were very intrigued by the geckos and enjoyed discussing what they eat and how you look after them.

Residents enjoyed giving all the dogs treats as they paraded around the home meeting all the residents.

The home have had professional companies in the past visiting the home showing off various animals but this approach was more person centred as most of the pets were connecting to the residents.

Gareth Harding Activities Co-ordinator at Harleston House said: “It was a very rewarding activity to host in the home and it was a very positive experience for us all, we want it to be a yearly event for Harleston House and we look forward to next years.”